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Amazon Alexa Troubleshooting: Resolve All Issues Related To Alexa

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Amazon Echo or Alexa is trending in the market of smart speakers. This device is making your life way simpler with all the innovative moves. But if it starts showing glitches, then you might prefer the Amazon Alexa troubleshooting guide in order to avoid further issues.

We have presented some instances and quick solutions to prevent these issues. You might use these solutions to get your Alexa back in the previous form. 

How to Perform Amazon Alexa Troubleshooting? 

You need troubleshooting for your Amazon Alexa for unavoidable circumstances and issues. Troubleshooting ideas are different for different instances or issues of Amazon Alexa. We have also divided this section into different issues to which you can apply some definite fixes. So let’s start.

Instance 1: Alexa is Not Responding

If you are facing that your device is awake but Alexa fails to respond, then it is not a major problem. Instead of panicking, you can perform some easy tasks. Like confirming if the device is on, or check if it has strong internet access or not. 

If you can notice a solid red ring light instead of a blue one, then the microphone is switched off. Switch on the microphone button to solve the issue. Another problem that the users might encounter when you have more than one Alexa device in your home is that you might have connected to the other Alexa instead of that you wished for. This might happen due to the proximity issues as the closest Alexa to you tends to connect firstly.

If you are not getting over the issue, then try these Amazon Alexa troubleshooting fixes to resolve the same instance. 

  1. Explore the Alexa app and check out that you are accessing only one Alexa account. If you are using several accounts, then switch to that particular account that you customize for this moment.
  2. If you have multiple Alexa devices, then move to other devices except that you want to use for now. 
  3. If still the wrong device keeps responding to you, you might prefer to change the wake word for your Alexa devices.

Instance 2: Alexa Can’t Find Smart Home Devices

Amazon Echo or Alexa does not only connect to the internet but also can connect to a variety of smart home devices. Through Alexa, you can control those devices just with your voice. For example, you can turn off the lights of the living space when no one is accessing the space. 

If you find out that you are unable to connect a smart home device to your Alexa, then you can perform these tasks. Just open up the Alexa app. Next, proceed to the Add Device option. After that, tap the device that you want to connect. Afterwards, go through the guidelines provided by the Alexa app.

If you have already added up the device in the list of devices though it is not responding, then check out if you are using the right command. Commands may vary from device to device and their connectivity principals. Some devices tend not to respond due to software glitches, crowded networks, etc. You can restart both the devices in order to synchronize them again. Otherwise, you might need to reset the smart speakers.

Instance 3: Alexa Plays Music on the Wrong Device

Is your Alexa playing music on a different Amazon Echo device in another room? If you fail to play music on your closest Alexa, then you have to follow the guidelines of this Amazon Alexa troubleshooting. Basically, this confusion arises due to the grouping convention among Amazon Echo devices.

  1. Explore the Alexa application.
  2. Choose the Devices option.
  3. Next, tap on the group that you want to leave.
  4. After that, click the option named Edit.
  5. Choose the Delete option or the trash can icon to erase the group of Alexa devices.

After you have deleted the group, you need to create a new group. Make sure that you skip the process of choosing a default speaker. This will ensure that you don’t encounter the same problem again.

Instance 4: Alexa Not Connected to Wi-Fi

If you discover that your Alexa fails to connect with the dedicated Wi-Fi connection, then this issue might occur. To rescue the device from this circumstance, you might have to follow the guidelines mentioned below.

  1. Opt for the Settings option. Choose the Wi-Fi option.
  2. Provide the password of the network. Well, this password is not the same as the Amazon password.
  3. Next, switch off the router and the modem. Then you have to wait for at least 30 seconds.
  4. Reboot your modem and router.
  5. Also, don’t forget to reboot the Alexa device.
  6. Make sure that you check for updates for firmware on your modem and router.

Instance 5: Problems with Alexa Calling

Amazon Echo can replace your home phone. If you are facing calling issues, then Amazon Alexa troubleshooting might help you to a great extent. Before trying this hack, ensure that you have connected your Alexa device to a strong internet connection.

  1. If you have created a new contact, you need to wait until Alexa has updated it. 
  2. Exit and again open the Alexa app.
  3. Next, proceed to the Conversations tab. Check out the contact that you are wishing to call.
  4. If you can notice the contact on the app, ensure that the number is correct and genuine.
  5. Log out and again log in to the Alexa app if the issue still persists. To do so, proceed to the Settings option in the Alexa app. Tap on Sign Out. Then Sign In again.

Instance 6: Bluetooth Connectivity Problems with Alexa

If you have connected your Bluetooth devices with Alexa and they are not performing up to your expectations, then consider the troubleshooting procedure below. 

  1. Check out whether the Bluetooth device has a full charge. If you are struggling with battery issues, then get a new battery for your Bluetooth device.
  2. You should place the Amazon Echo device where nothing can interrupt the Bluetooth connections.
  3. Open up the Alexa app.
  4. Select the Alexa Devices option. Next, opt for the Bluetooth Devices. Tap on the Clear option.
  5. Reboot the smart device along with the Amazon Echo.
  6. Again, try pairing your Amazon Echo with the smart devices.

Instance 7: Reset Amazon Alexa

If you fail to overcome any of the previous instances, the best solution is to reset the smart speaker. Once you reset the device, you might have to log in to the account. Otherwise, you can’t handle your Alexa usefully.

  1. The Reset button is on the base of the Amazon Alexa.
  2. You need to press and hold the button with a paperclip. You can use a sim ejector tool, as well.
  3. Don’t release the button until the device shows up an orange and a blue ring light.
  4. Then the ring light turns off. The light then again shows up. When the ring light becomes orange, the device enters the Setup mode.
  5. Now, you need to connect the Amazon Echo device to a proper Wi-Fi network. Sign in to the Amazon account that you are using on your Alexa app.

Hopefully, the Amazon Alexa troubleshooting guide is quite helpful for you. If you ever encountered any issues in your Alexa device or Alexa app, go through the above-mentioned solutions carefully in order to recover from it.

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