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A Comprehensive Approach To Resolve Plex Remote Access Not Working Issue

Plex is the best media player system and software suite. It can be remotely accessed from outside your local network. But you need to enable this feature for configuring a connection with the router.

If you are facing the Plex remote access not working issue, then studying this article will benefit you in fixing the matter. Just try out the methods one-by-one as arranged here until you get the problem resolved.

One of the famous queries among the users is what causes this error. If you are also among such users, then check out the further section of this article.

What Causes the Plex Remote Access not Working Issue?

There are several situations which returns you with this Plex server remote access not working on Windows 10. Some of the most popular ones are:

  • Disability of NAT or UPnP on your router model
  • Double NAT (Network Address Translation) occurrence
  • Outdated Plex version
  • Firewall blocking

No matter, whatever be the situation, if you get this error then try the below solutions one-by-one as arranged here. If you are lucky, then trying a few solutions. you will get the desired result.

Step-by-Step Guidance to Solve Plex Server Remote Access not Working Issue:

Solving an error from an expert hand always get you the better result and that too in a faster manner. However, if you want to fix the Remote Access not working glitch on your own, then study the below instructions at first, and then try the solutions below:

Method 1: Set Up your Port Forward Manually

Many times, the automatic port configuration is not established for connecting to Plex TV, and thus causes the not working issue of the Plex Remote Access. 

If this is the case that you are facing, then the best way to solve it is to set up your port forward manually. 

The steps to set up your port forward manually are provided below:

Step 1: Ensure that the Server’s Local IP Address is Static

First of all, you need to ensure that the server’s local IP address is set as Static. Usually, there are two approaches to do it. 

First one is that you need to Reserve the IP in your Router, and the other is Assign a Static IP on the Computer.

After ensuring that the server’s local IP address is static, proceed with the further steps.

Step 2: Forward the Port in the Router

There are two essential pieces of information which you need to know to forward a port for Plex Media Service. 

WAN/ External Port: As the default, the port set for TCP is 32400. However, you can use the available port in the range under 20,000 to 50,000 for TCP.

LAN/ Internal Port: For LAN or Internal Port the value is set as 32400.

Always take the help of an expert to port forward for Plex Media Server.

Step 3: Set the Plex Media Server to Use the Port

To set up the port forward in your router, you need to go through the below steps:

Firstly, open the Plex Web App and ensure that you are already signed in into your Plex account. For it, go to Settings and then click on the Server option. Now, check the overall details under the General section.

Further, under the Server option of the Plex Media Server Settings window, go to Remote Access. Now, if needed, click on the Show Advanced button to expand the list of options. Here, you need to enable the checkbox for the “Manually specify public” port option.

After that, type the WAN/ External Port details in the provided field. Next, click on the Retry or Apply button to complete the process. 

Now, check if the issue gets resolved or not. If still, the issue exists, then move with the further method.

Method 2: Fix the Double-NAT Issue

To perform this solution, you need to go through the steps listed below:

First of all, by using an online service, you can check your IPv4 address, and then match it with the router settings page. If the address differs, then this will be the reason that you are getting the error. In this situation, you need to follow the instructions stated in Method 1.

The better option to fix this problem is to contact your ISP and ask them to help you to look at the matter. 

As the problem gets resolved by the internet service provider, now check if the Plex Remote Access starts working or not. Hopefully, this time you will get the error resolved.

Method 3: Run a Power Cycle

Another effective method to fix the not working glitch of the Plex Remote Access is by running a Power Cycle. The steps to perform this method are as follows:

At first, turn off your computer as well as the other included devices. 

Also, close all the open programs at first. After that, tap the Windows button to open the Start menu. Next, from the left-hand side panel of the Start menu window, click on the Power icon and then select the Shut down option.

Next, turn off the power supply for all the co-related devices. After that, press and hold down the Power button of your computer to release the remaining power on it. 

Now, plug out all the removable cables. Further, wait for a few minutes. After that, plugin back all the cables to their exact ports to continue. 

Next, restart your computer and launch the Plex Media Server to ensure that the Plex Remote Access starts working or not. If still not, then proceed with the further solution.

Method 4: Check for Updates

After trying all the above methods if still, the error persists, do not worry, go for Updates. Many users after updating the Plex service get an effective result. To try this method, apply the steps listed below:

  1. First of all, open the Plex window and ensure that you are already signed in into your Plex account.
  2. Next, click on Settings from the top right-hand corner.
  3. After that, select the Server tab, and then install the updated version.
  4. Once the update gets successfully installed, restart Plex Media Server and then see if the problem is solved or not. Hopefully, this time you have got a positive result.

Disabling the Firewall blocking service is another effective way to fix the Plex Remote Access oriented problems. 

You can try this method as well to solve the Plex remote access not working issue. Take the help of an expert to solve the issue efficiently.