When you notice that your Alexa app stuck on setup, it indicates that it is waiting for a list of networks. And in case the list of networks was already created, then the probably due to interruption in the network it was unable to complete the task.
Besides that, if you have not entered the date and time correctly, due to the Outdated Android device, you might need to deal with the error. Moreover, if the Alexa-enabled device has installed the AdGuards, this error might pop up.
As a result, the Alexa app will get stuck on a white screen. However, the below-given tricks, you can fix the error on your own.
Follow the given solutions one after another until the error is resolved appropriately.
You must know that the Alexa app is compatible with Android version 4.4 or later, iOS 8.0 and higher as well as Fire OS 3.0 or higher.
Hence, if your device does not meet the requirement, obviously this issue occurs. Now to see the version of your device, check out the given points.
But if it matches all the requirements and still you are dealing with the error, proceed to the next fixing technique.
Due to incorrect date and time, the Alexa app stuck in setup error might irritate you. In such a scenario, you should automatically set the date and time. For that, at first, open the Setting application on your device.
Under here, locate and choose the Date and Time option. Furthermore, toggle the switch beside the Automatic Date and Time option and turn it on. Then, check the status of the error
If the above two solutions are unable to fix the issue and you are still experiencing the Alexa app white screen issue, then you might have to perform a hard reset of the Echo device.
To do so, take a paper clip and then hold down the rest button. You should wait until the LED lights turn off and again turn on. However, if this does not work, you must see the IP address which you have assigned to the Alexa device.
For this, by using the login credentials, you must enter the router portal. After that, select the Setup tab and from the sub-tabs choose the LAN setup option.
Furthermore, go to the Network address server setting. Here, you should check the assigned IP address and if it conflicts with other IP addresses, you are suggested to change it.
You must also check the application status. If it is offline then there must be a network issue. In such a scenario, move to the next resolving technique.
To get rid of the Alexa app stuck on setup issue, it is also advised to disable the smart network switch. Now perform the given directions.
Again, launch the Alexa app and see if the issue has been troubleshot or not.
Millions of users have encountered the same error. However, after updating their Android device, they were able to get rid of this situation.
Hence, if all the above solutions are unable to bring the desired results, then it is highly recommended to update your system. Now, to perform the task, in the beginning, proceed to the Google Play Store on your Android device.
Now, look for the Android System WebView option. If an update is available, then you have to click on it. After that, the updating procedure will be started. During the updating procedure, you should not do anything as it might stop the upgrading procedure.
When finished, reboot your computer and if the issue still appear, try out the next solution.
As said earlier, due to the Ad Guard, you can experience the problem. In such a condition, you should uninstall the Adguard on your Android device. To do so, first, open the Settings app on your device.
Under Settings, scroll down and choose the Apps & Notifications option. Within the Apps & Notifications, locate the AdGuard apps and after that uninstall it.
Finally, exit from the page and reboot your device. Then, check whether the stuck issue has been removed or not. If not, immediately head over to the next solution.
If all the above six solutions fail to fix the problem, then uninstalling the Alexa app from your device can be an effective fix. In order to do so, open the Google Play Store on your device. After that, proceed to the Installed apps section.
Next, select the Amazon Alexa and furthermore, select the Uninstall option. Once you have successfully uninstalled the Alexa app, then from a trust-worthy source, you must download and install the Alexa app on your Android device.
Furthermore, check the status of the issue.
Setting up the Alexa from a web browser at times helps to fix the error correctly. Hence, what you have to do is to open the Alexa website and thereafter sign in to the Amazon account.
Keep in mind, you should enter the right credentials for the login. Once you have successfully login to the Amazon account, you will see a user interface. Then, tap on the Setting menu and after that, click on the set up a device option.
Finally, follow the on-screen instructions and complete the setup procedure. Hopefully, after this the issue will not appear anymore.