Type to search

Windows Media Player Not Working: Fix It With Some Simple Solutions

While using a Window OS based system, you may encounter various types of issue in it and the Windows Media Player not working is one of them. Most of the time, this issue is caused by simple software misconfigurations and human errors. Hence, it is quite easy to solve with proper information and guidance. Now, if you want to know about those solutions in order to remove this issue from your system, then follow this article. This is because we have provided those effective solutions here. Therefore, without wasting any more time, let’s have a quick look at them.

Main Causes of the Windows Media Player Not Working Issue

In a Windows OS based system, there are many types of problematic factors that may cause this issue. And we have provided some examples of those problematic factors in the section below. Have a look at them:

  1. The Windows Update KB4013429
  2. Corrupted CompPkgSup.dll file
  3. File corruption issue in the Windows Media Player

Now, if you have analyzed all the possible factors of the Windows Media Player not working issue, then let’s have a look at its solution.

Ways to Solve the Windows Media Player Not Working Issue

There are many ways by which you can solve this issue on your system. But, in order to get an effective result, you need to apply them in proper order. In this section of the article, we have provided some of the best ways to fix the Windows media player not working issue. Have a look at them and try to execute them as instructed.

Use The Windows Troubleshooter

The first solution that you should try against this issue is Windows Troubleshooter tool.  It is an inbuilt error removal tool which can fix almost every Windows issue or errors. Now, to use this tool on your system, follow the given steps:

  1. Click on the Start icon in order to open the Windows search bar. In that search bar, you need to type troubleshooting on it. Now, a shortcut option labeled as Troubleshoot will appear the result section. Click on that option.
  2. This will open the troubleshoot window on the screen. There you need to select the Video Playback option and then Run the troubleshooter option.

After that, the troubleshooting process will start on your system. It will take some time to identify all the problematics factors and then resolve them one by one. Once the troubleshooting process gets completed, reboot your system an check the existence of the issue. However, if this solution is unable to fix this issue, then try out the other solutions which are given in this article.

Remove The Windows Update KB4013429

Usually, this issue is triggered by the Windows Update KB4013429 and removing that update can fix it. Hence you should try this workaround before applying anything else on your system. Now, to perform this solution on your system, follow the given instructions.

  1. First, disable the automatic update feature for the meantime in order to prevent any unwanted update installation.
  2. Then, open the Setting window by pressing the Windows key + I key.
  3. Now, in the  Setting window, you need to click on the  Update & Security option and then select the Update history option.
  4. Inside the Update history window, you will find a list of all the updates which are installed on your system. There you need to locate the Uninstall update option and then click in it.
  5. Instantly, a Control Panel window will open on the screen. On that window, you will also get a list of installed updates. Now, click on that search bar which is present on the upper-right corner of the window and then type KB4013429 on it.
  6. After that, you will get the KB4013429 file on the results section. Double click on it and then hit the OK button.

Now, an update removal process will start on your system. It will take some to get complete, so be patient about it. Once that process is finished, reboot your system and check whether the issue is resolved or not.  

Replace the CompPkgSup.dll

Sometimes, the CompPkgSup.dll file gets corrupted due to OS updates or corrupted file installations and down the line, that thing generates this issue in the user system. Now, to resolve this corrupted file from your system, you need to replace the old.dll file with a new and to perform that task properly, follow the given steps:

  1. Download the CompPkgSup.dll file and then copy it into the C:\Temp folder. If that folder doesn’t exist on your system then you need to create it.
  2. After doing that, open Run Dialog box by pressing the Windows key + R and then type cmd on it. Now, you need to hit the OK button or the Enter key in order to execute that command.
  3. Once you do that, the Command Prompt window will appear on the screen. There you need to type the following command lines and hit the Enter key at the end of each line.

takeown /f %windir%\System32\CompPkgSup.dll

icacls %windir%\System32\CompPkgSup.dll /grant administrators:F

copy C:\temp\CompPkgSup.dll %windir%\system32\CompPkgSup.dll

After this operation, the CompPkgSup.dll will get copied to the system32 folder. Now, try to launch the Windows Media Player in order to verify the status of the issue.

Re-register the DLL files

A few Windows users are able to fix this issue by re-registering the DLL files on their system. And it might possible that the same trick works for you also. Now, use this trick on your system following the given instructions:

  1. Open the WinX menu by pressing the Windows key + X key together. Then click on the Command Prompt (Admin) option in order to launch the Command Prompt window with Administrative rights.
  2. After doing that, you need to type the below-given command lines on the Command Prompt window and then hit Enter kye at the end of each line.

regsvr32 vbscript.dll

regsvr32 jscript.dll

regsvr32 wmp.dll

Once you have completed that task, reboot your system and try to open the Windows media player.

Reinstall Windows Media Player

Now, if even after using all the above-mentioned solutions, you are unable to remove Windows 10 media player not working issue then you have to reinstall the Windows Media Player application in order to fix this issue. Now, to perform this task on your system, follow the below given instructions:

  1. Go to the Control Panel window and then click on the Programs and Features option. This will launch the Programs and Features window on the screen.
  2. There you need to click on the Turn Windows features On or Off option.
  3. Now, the Turn Windows features On or Off window will come up on the screen. In that window, you will find a list of features available on your system. From that list, you need to locate the Windows Media Player option and then uncheck that box which lies beside that option.

After doing that, click on the OK button and reboot your system. Now, you need to reinstall the  Windows Media Player, by checking up that box which you have unchecked in the previous steps. Once the installation process gets completed, launch the Windows Media Player application and try to look for the issue.


We hope that our solution and suggestions are helpful to you regarding Windows Media Player not working Windows 7 64 bit and Windows 10 situations. Now, if you need more information on this topic or any other tech-related stuff then keep following our upcoming articles.