Outlook error 0x800ccc92 occurs when the email server refuses your login credentials. It prevents you from sending or receiving messages from your Outlook account. This error code is quite common among Outlook users. This error makes the data on your Outlook account inaccessible. Moreover, Microsoft Outlook sometimes freezes unexpectedly due to this error. Therefore, you need to know the causes of this error to make it work like before.
What Causes Outlook Error 0x800ccc92?
You may encounter this error for the following reasons:
- If malware, virus or any other malicious program enter your system, then it can damage or corrupt the PST files.
- You can face this error due to incorrect Outlook configuration settings.
- An oversized PST file that is if the PST file exceeds its file size limit, then Outlook can show error 0x800ccc92.
- If you enter incorrect password or ID while logging into your Outlook account, then you will get this error.
- Outlook displays this error if POP3(Post Office Protocol) and Protocol STMP fail to establish a server connection.
- When Outlook fails to synchronize with the server, you get Outlook error 0x800ccc92.
- The error can appear due to DNS conflict or conflict in the internal application of Microsoft Outlook.
- Presence of virus in Outlook emails is another factor giving rise to this error code.
- You might have encountered this error if your computer was accidentally shut down due to some reason while running the Outlook application.
How Can You Stop The Occurrence Of Outlook Error 0x800ccc92?
You can prevent Outlook from displaying this error by applying the following measures.
Check The Username And Password
You may get a message that your user ID and password are incorrect. Check if you have entered the correct username and password. If not, then enter them correctly once again and log into your Outlook account. Now try to send emails and if you get the same error code again, then move on to the next method.
Check The Web Server Settings
Go to Web server settings and open POP3 account type. Then inspect whether the settings of the following elements are correct:
- Incoming mail server
- Incoming mail server port
- Outgoing mail server
- Outgoing mail server port
- Outgoing (SMTP) mail server
- Outgoing (SMTP) mail server port
- SMTP authentication to ensure that the settings are matching with that of your incoming server.
- Activesync mail server
Investigate the same element in case of both POP3 and IMAP type of accounts. But, know the details of your Outlook settings before using this process. This method helps to sync Outlook with the mail server.
Scan Your System For Malware
- Start your computer in Safe Mode.
- Delete temporary files and folders to increase the disk space for scanning.
- Download a malware scanner and scan your PC for malware.
- You will get the scanning result after the process is over.
- If the scanning result detects malware, then use an antimalware to remove it from your PC.
Cut Down The Outlook OST/PST File Size Limit
- Open MS Outlook and choose ‘Options’ under the ‘File’ menu.
- Select ‘Advanced’ in the Outlook Options box.
- Click on ‘Auto Archive’ and select ‘Auto Archive Settings.’
- Set ‘Run AutoArchive every’ option to 14 days, close the box and press ‘OK.’
- Open Microsoft Outlook, select the ‘Cleanup’ option under the ‘File’ menu.
- Move to the ‘Archive’ option and choose manually what users want to archive.
If you cannot find the Archived items folder, then go through the steps given below.
- Download and install the Outlook program and choose the ‘Open and Export’ option under the ‘File’ tab.
- Open Outlook Data File, choose the file that Outlook users generally want to access.
- Click ‘Ok’ and you will get the name of the file that users have already opened in the Navigation Panel.
Clean up the Deleted Items Folder
If you have accidentally deleted some messages, then you can find them in the Deleted Items Folder. Then move those OST/PST data to your preferred folder. If you want, you can also clear this folder by applying these steps.
- Open the ‘File’ tab, select ‘Advanced’ under the ‘Options’ menu.
- Confirm in the prompt box that appears to clean ‘Deleted Items Folder’ permanently.
- Choose ‘Empty Deleted Items Folder’ and click ‘OK.’
- It automatically removes the folder.
Repair Corrupted Outlook Data File
- Download any Outlook data repair tool and install it on your system.
- Press ‘Scan’ to enable the tool to detect the corrupted data file.
- After it completes the scanning, click ‘Repair’ to fix the errors.
- Before using the tool, ensure the reliability of the tool. Otherwise, it can affect the original data.
- Restart your Outlook and try to send emails.
You can use this method if you haven’t configured Outlook correctly. So follow the process discussed below to configure your Outlook account manually.
- Open Outlook, click ‘File’ and select ‘Add Account’ to open the ‘Add Account’ box.
- Check the option ‘Manually configure server settings or additional server types’ and click ‘Next.’
- Choose ‘internet Email Service’ and again click the ‘Next’ button.
- Your computer displays a Window where you need to enter the information to open an Outlook account.
- Select ‘More Settings’ to access the ‘Internet Email Server’ box.
- Click on the ‘Outgoing Server’ tab and select ‘My outgoing server (SMTP) requires authentication.
- Also, check the option for ‘Use same settings as my incoming mail server’ and click ‘OK.’
- Click the ‘Test Account Settings’ button to confirm the Settings.
- Close that Window and click ‘OK’ in the previous Window to save your settings.
Resolve The DNS Conflict
- Go to the ‘Start’ > Applications> Accessories> Command Prompt.
- Select ‘Run as Administrator’, type ‘ipconfig/renew’ in the command prompt and press ‘Enter.’
- Open Command Prompt, type ‘ipconfig/flushdns’ and press Enter to flush the DNS cache.
- Disconnect the power cables from your router and modem and turn it off for 30 seconds.
- Reconnect the power cables to the router and modem and wait for sometime until the router boots up.
- Then renew your system’s IP address.
- Open the correct network ports for Microsoft Outlook and forward them to your PC.
- Open your browser and type your router’s IP address.
- Log onto your router and Network Address Translation filed.
- Click the ‘DMZ Configuration’ menu, enter your system’s IP address and place your system in the DMZ zone.
- Save the Settings and reboot your router to allow all the ports of your system to access the internet.
This article describes the relevant solutions which you can apply to fix Microsoft outlook error 0x800ccc92 and work efficiently with your email client.