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Resolve Brother Printer Won’t Scan Issue – A Comprehensive Guide

Brother is a multinational company that manufactures superior quality printers. But, like all electronic gadgets, Brother printers are not free from complications. Brother printer won’t scan is one such issue that is faced by a number of users. This particular issue may occur due to multiple reasons. You may note that you are instructing the printer to scan a document but it fails to execute the instruction. This may occur due to various underlying reasons.

Are you suffering from the same glitch? Searching for the best ways to get rid of the error? Here, in this guide, you can find the most effective hacks regarding your queries. Hence, you have to go through the entire article and execute the methods exactly as stated below.  

Why Brother Printer Won’t Scan?

It is highly possible that you can face several issues with your Brother printer. If you are using your printer for a long time, then there is a high possibility of getting this error. Let’s have an in-depth look at the common reasons that are responsible for this issue.

  • Virus or malware attack- If your system gets attacked by virus or malware, then it restricts you to complete scan. You are unable to scan and error message pop-ups on the screen.
  • Outdated drivers- It is very much needed to update the device driver on a regular basis. Upgraded drivers help to print and scan in a more proper and accurate process. An outdated driver won’t allow the users to fix the random bugs.
  • Hardware issues- It is also possible to encounter the Brother printer won’t scan issue if there is any problem related to hardware.

Apart from the above reasons wrong IP addresses, firewall confliction, incorrect driver’s network settings are equally responsible for this particular issue.

Reliable Solutions to Fix Brother Printer Won’t Scan Issue

When you are going to implementing the methods, be sure that you don’t make any mistake. Because any mistake can damage the device permanently, and that will make things even more difficult for you to resolve.

Solution 1: Check the Settings for Brother Printer

This is the most basic method by which you can easily get rid of the issue at an instant. So, go through the steps and eliminate the glitch on your own. The very first thing is to open the “Printers properties” and look for the “how to operate” option. Then, choose Control Panel and click on it. After that, navigate to the “Hardware and Sound” icon and tap on it. Now, choose ‘Devices and Printers’ and move to the next option. After that, you have to right-click on the Printer Properties icon and choose your Brother printer. Next, try to print a page and complete a full scan. Check if it is done successfully or showing an issue. If the same error persists, then move to the next step.

Solution 2: Check if the Control Center is Running

To follow this method, at first, you have to turn on your computer and your Brother printer both.  Then, navigate to the Start icon and click on that. Now, select “All apps”. After that, choose “Brother Utilities” from the list and click on it. Then, select Control Center and tap on it. Next, try to scan for once more and verify if the problem gets fixed or not. If you are still encountering the same, then move to the next step and check if the driver is installed properly. You have to select “Scanner Properties” and click on the option. Now, choose the “Network setting” that is found under the “Network scanner properties.”  At the final stage, select “Specify your machine by the name” and enter the accurate IP addresses and click on the Apply button. After completing the process try to scan and check if the issue gets solved or not.

Solution 3: Verify the IP Addresses of the Brother Printer

Seldom the wrong configuration of IP addresses can restrict your printer to complete a full scan. At that time, you have to configure it at the earliest possible. The very first thing you have to do is to, navigate to the Menu button and click on it. After that, choose ‘Print Reports’ and move to the next option. Now, choose the “Network Config” by clicking on it and tap on the OK button. After that, you have to press on Black Start or Color Start or the Start. Finally, choose the Stop or Exit button. You can see an IP address of is displayed on the screen and you have to wait for a few minutes and then, try to proceed. Finally, restart your device and check if you can completely fix the issue or not.

Solution 4: Uninstall and Reinstall the Printer’s Software

If none of the above methods are helpful, then this one is the ultimate fix that will eliminate Brother printer won’t scan to computer issue. The first and foremost thing you have to do is to disconnect the external cable from your Brother printer. Now, select the Start icon and choose the Control Panel by clicking on it. After that, move to “Programs” and tap on it. Then, choose the option “Uninstall a program.” A new page will open in front of you, on the screen, asking for permission to allow the process. Click on the Confirmation window and select Yes. Now, keep wait for some time and ensure that the printer is switched on. This process will help you to uninstall the software successfully.

If you want to install it again, then navigate to the official website and tap on the search bar. Now, type your printer model number and install the software. Finally, refresh your device and verify if the printer is able to scan or not.

Solution 5: Check Firewall Settings

Seldom, Firewall rejects the network connection that is needed to execute the scanning command. At that time, you have to disable the firewall and adjust the settings. For disabling, at first, start the Control panel and then, choose “System and Security.” After that, tap on Windows Firewall and choose “Network and Sharing Center.” Then, you have to check the location of your network, it is in the “View your active networks” section. Then, again choose Control Panel and tap on Windows Firewall. At the last stage, choose the option “Turn Windows firewall on or off”. Finally, disable it and choose OK. You can re-enable this with the same process as well.


Expectedly, the described fixes will surely help you to get rid of Brother printer won’t scan issue. It is recommended not to skip any steps, otherwise, it can lead to further serious damage. Moreover, you can leave a comment in the box that is given below. We will be glad to get your valuable feedback.