Skype is a widely used application and preferred by users across the world due to its compatibility and ease of use. However, some users have reported various issues while using Skype application.Especially the issue with the playback device can result into a frustrating experience. But, there is a solution to it.
If you are having Skype problem with playback device, it means your Skype is not able to access the soundcard. So, while on call, you will not be able to hear the voice of the other person.
You will find issues like failed calls on Skype if there is a problem with the playback device. In that case, you won’t be able to make any calls using Skype.
Here are a few solutions for the problem with the Playback device.
Usually, issues with the audio device can cause this complex issue.Hence, this error can be resolved by deleting the audio device. To delete it, press Windows and X simultaneously and select the device manager. Go to the sound controller section and select your audio device. Right-click on it and uninstall. After the uninstallation is complete, restart your system. It will automatically search for the missing driver and install the updated version.
You can also try disabling the audio device temporarily. Launch the device manager and find your audio device. Right-click on it and select disable. Wait for few minutes and enable it back. Exit the device manager and check if you are still facing the problem.
Sometimes, by just closing and reopening the Skype you can resolve the issue.
.Many users have confirmed that this has worked for them. Find the Skype icon in the taskbar, right-click on it and select Quit. After Skype is closed, relaunch it and see if it does the magic for you as well.
If you have multiple audio devices, chances are there that you have set the wrong device for Skype. Try to select the playback device in Skype manually. Launch Skype and go to tools. Navigate to options and then to audio settings. There, expand the speaker option, select the correct audio device and save the changes. This should resolve your issue.
Sometimes, disabling the auto adjusting settings for speakers can resolve the issue. In your Skype select Tools and then to Options. Now, select the Audio Settings and go to Speaker and uncheck the option Automatically Adjust Speaker Settings. Save the changes, exit the Window and see if your issue is resolved.
If there are many applications running in the background that are using the sound card, it might cause the clash. Hence, you must turn off all the apps running in the background like multimedia player, that are running in the background.
Reset the configuration files of Skype for resolving the issue. Close Skype and press Windows and R keys together for launching the Run command. Type %appdata% in the Run box and click ok.
It is a common glitch with Skype application. Find the folder of Skype and rename it with Skype.old. Remember that it will remove the message history, but you will be able to access it in the renamed Skype folder. Now start Skype again to see if the problem with playback device is resolved.
You can update the driver for resolving the issue. Go to the device manager and go to the Sound controller option. Double click on the option to expand it. Find the audio driver, right-click on it and select Update driver software option.
Or, you can also go to the website of the manufacturer of your system and enter the model number of your device. Find the audio device driver and download it. Once downloaded, install it and see if your playback issue is resolved.
If nothing works, you might need to uninstall Skype and reinstall it. We have also heard that installing the older version of Skype has resolved the issue in many cases.
Launch the Windows settings and navigate through the updates and security. Move to troubleshooting option, locate the recording audio option and click on it. You will find the option of running the troubleshooter, click on it and follow the instructions. The wizard will find the issue with the playback device and resolve it.
These solutions will resolve the issue with your playback device. You might have to use a combination of the few solutions to make sure your device is working fine with Skype.