Nothing can beat Skype in providing a world-class experience in one-to-one and group HD video calling. However, most users report to face Skype call ended internal error, where the call fails abruptly while trying to contact someone. If you are facing this annoying issue right now, then read this article. This piece of document can help you to get a vivid insight into the error so that you can bypass the problem in the future. Additionally, you also get to learn a few fixing tricks to mitigate the Skype call ended error.
Underlying Reasons Prompting Skype Call Ended Error
The issue can occur due to various reasons. Here, you will get a list of 6 relevant underlying conditions that can lead to ‘Skype call ended error’. Have a look:
- If you are operating Skype through faulty hardware, then this internal error appears.
- Often due to third-party applications interference, the skype may fail to function appropriately.
- Your device needs to grant permission for Audio Settings if failed or misconfigured audio calls got blocked.
- This call ended error can also occur if the antivirus, pre-downloaded in your system, is blocking the Skype services.
- Further, if you are using an outdated driver, then there is a fair chance of this error’s occurrence.
- Lastly, if your device is not compatible with the Skype application, then due to configuration problem certain breaches appear.
Now, you must be well accustomed to the facts that can be the sole reason behind the error. Proceed to the next section to get a vivid insight on how to resolve the problem.
Essential Hacks: Skype Call Ended Internal Error
The internal error is generated when Skype experiences a glitch and the program is unable to complete the action that you have requested. Let us take a glance at the few workarounds that can help you to eradicate the problem from its roots.
Method 1: Upgrade Skype
Technical glitches mostly occur if you are using an older version of Skype which is unable to fix a real-time bug. Thus, it is recommended that you upgrade it to the latest version. You need to bring both the Operating System as well as the Skype application into sync to avoid such issues.
- All you need to do is navigate to the official website, locate whether any new updates are available or not.
- If available, verify the compatibility and click on the Download button right next to the latest version of the software.
- Choose a location where you can save the executable file.
- Now, uninstall the current version of Skype by navigating to ‘Programs and features’.
- When the uninstallation process completes, click on the executable and wait till the advanced version gets established.
Try not to hinder the process and restart your computer to help it configure the recent changes. When your device restarts, check if the issues persist. If not, then move to the next solution in line.
Method 2: Disable the Antivirus
The primary job of an antivirus firewall is to monitor the incoming and outgoing internet data and packets. Certain application and services get blocked if failed to fulfill the general criteria. So, try to disable the antivirus which is already downloaded on your device.
- To initiate the process, navigate to the Run application, by pressing both the Windows key as well as the R key simultaneously.
- When the dialogue box appears, type in ‘control’ and hit the Enter key. When the Control Panel appears on the screen, locate the search box and type in ‘Firewall’.
- Click on the first option that comes in the search result. When the new ‘Firewall’ tab appears, simply tick the box right next to ‘Turn Windows firewall off’ label. Now, select the same option for the tabs, Public and Private Networks.
- Click on the Save button and exit the window. Finally, restart the system and go to the Skype application. Verify whether the Skype call ended error reappears.
Method 3: Delete Configuration Files Associated with Skype
Simply deleting the configuration files associated with the Skype account from your system can help you restore the application back to its normal function. As soon as these files are deleted, Windows will try to recreate them. This will eliminate any bad configuration and at the same time will also reset the Internet Settings. To begin, follow the steps below:
- At first, check whether the Skype application is closed down properly. If you are still logged in, then log out of your account and exit Skype.
- Now, you have to go to the Run service, by pressing the Windows key as well as the R key simultaneously. In the dialogue box, type in ‘%appdata%\Skype‘ and hit Enter.
- A search result window will appear on the screen, with a number of configuration files. Select all of them and hit the Delete button.
- Now, you have to reset the Network Settings. Following the same method, go to the Run dialogue box and type in the command ‘inetcpl.cpl‘. Hit the Enter key and wait till a list of internet options appears in a new window.
- Navigate to the advanced tab and select the ‘Reset’ button. All your add-ons along with the home pages will either get disable or reset. Lastly, restart your system, to help it configure the recent changes.
Method 4: Check Skype’s Audio Settings
If you are still unable to hear the other caller or the call ends without any prior notice, then you need to check whether Skype has the authorization to access the speaker and microphone. In usual cases, the speaker and microphone adjust on their own automatically to connect with any call. However, certain glitches tend to arise from time to time.
If you are using Skype on your computer then follow the steps mentioned below:
- Navigate to the Skype application and press the Alt key to open the main menu.
- Now, go to the Tools tab and select the option ‘Audio & Video Settings’.
- Check whether the Microphone option is ‘ON’. If not, then tick the box beside the ‘Microphone’ option.
- Otherwise, you can also try to unplug the microphone. Then, plug it again, wait till you are able to view the new microphone label. Click on it and increase the volume.
- You can also test the audio to ensure that the speakers are functioning accurately. Finally, double check the menu right next to the Speakers option.
The Solution for Smartphone Users
If you are trying to operate Skype through a mobile device, then follow the steps mentioned below:
- In case you are using Skype in the iOS platform, then simply navigate to the Settings menu of the application.
- Scroll to the Skype option and tap it. Verify whether the Microphone option is toggled on or not.
- Just tap on it and move the button towards the right if Skype does not have access to the device’s mic.
- For Android users, it is even easier. Navigate to the Settings and tap on the Application Manager option. Locate the Skype application and tap on it.
- Now, go to the Permission option and move the toggle beside the microphone option to the ‘ON’ position.
If you are still unable to eliminate the error then try to uninstall Skype application and then install it through a secure procedure.
The solutions mentioned in the above section must be enough to help you mitigate the Skype call ended error. However, if you are not from a technical background, then all the above points may seem complicated. Do not hesitate to take requisite guidance to eliminate all the risk associated with Skype.