Type to search

iOS 10 Facetime Problems: Fix with Instant Troubleshooting Tips

You will obviously don’t want the FaceTime call to fail in the middle of your conversation with your family, friends or co-workers. According to several iOS users, the FaceTime calls last about 20 to 30 seconds and then the connection gets lost. It is a huge problem when you are unable to connect overseas. Sometimes, the problem occurs occasionally whereas at other times the problem keeps on repeating itself frequently. Apart from this, some users have reported that FaceTime isn’t recognizing their phone number. The FaceTime might suddenly appear unavailable for a specific person over the call. It happens when the person isn’t receiving your call or his phone is running out of charge. Therefore, read this article and know the possible fixes if you are experiencing iOS 10 FaceTime problems.

Solutions to Fix iOS 10 Facetime Problems

We have tried to simplify the way of solving this issue as much as possible. So, you can simply check out this article where we have laid down some simple steps in case you are willing to break free from the iOS 10 FaceTime problems. Glance through now:

Solution 1: Turn Off the Airplane Mode

The Airplane Mode cuts down the connection to wireless networks including cellular and WiFi connections. As a result, most of the devices fail to function properly. If you have enabled the Airplane Mode on your device, then you are going to receive a ‘reconnecting’ message while carrying on your FaceTime calls. Hence, make sure that the Airplane Mode is turned off before you make a FaceTime call. So, turn off the toggle for Airplane Mode and then, check whether you are facing an issue with FaceTime or not. Only don’t forget to ensure that your device with the range of the wireless connection.

Solution 2: Update iOS 10 or macOS

At first, make sure that FaceTime is compatible with your iOS version and is installed on the device of the person whom you are trying to call. For iPhones, iPads, and iPods, go to Settings and choose ‘Software Update’ from the ‘General’ tab. If any updates are pending, then your device is going to display them. Hence, tap the ‘Install’ button next to the pending updates and get them on your device.

Mac users can directly select ‘System Preferences’ from the ‘Start’ menu and then, tap the ‘Software Update’ option. Your device automatically searches for the latest version of macOS and download it to your device. When both the download and installation is completed, restart your Mac. Then, launch the FaceTime app and make a call to check out the status of the issue.

Solution 3: Check out Apple’s Server Status

If the iOS 10 FaceTime problem continues even after trying out the first two solutions, then visit Apple’s System Status site. Check whether FaceTime servers are operational or not. FaceTime won’t work if Apple server is down, experiencing some issue or under maintenance. After that, locate the FaceTime app and see whether it has a yellow icon next to it or not. If such an icon is present, then you will need to wait for Apple to resolve the problems.

Solution 4: Verify the Screen Time and Restrictions

We would recommend you to disable the Screen Time for an updated version of iOS 10 and Restrictions for an older version. In the former case, go to Settings, select Screen Time and turn the toggle off. Whereas, in the latter case, open Settings, tap the ‘General’ tab and select Restrictions. Then, turn off the Restrictions and ensure that both the FaceTime and Camera are allowed apps. Remember that you will require the Screen Time or Restrictions passwords in order to disable these features. Moreover, inspect whether you have set up an App Limit for FaceTime to access during specific hours of the day. In the case of limitations, you might face an issue with your FaceTime app. Therefore, try to restrict your calls within the limitations set. Now, run FaceTime and check whether the problem is entirely solved or not.

Solution 5: Turn Toggle FaceTime Off and then On

To re-enable the FaceTime, go to Settings and select FaceTime. Then, keep it off for a few minutes and then turn it back on. If it doesn’t work, then sign out of the Facetime as discussed right below.

Solution 6: Sign Out of FaceTime

If you are already signed into FaceTime, then tap your Apple ID and sign out of this app. Now you have to restart your device and sign back with the same ID or a use a different ID if you have one.

For Mac, open FaceTime and tap ‘Preferences.’ Then, go to the Settings tab and tap the ‘Sing Out’ button. After a few seconds go back to your app and tap the sign in again. If the solution doesn’t work, then try to sign out from FaceTime on your device as well as the device of the person whom you are trying to connect to. Then, double-press the ‘Home’ button and swipe up the ‘Home Gesture’ bar to close this app. Restart your device as well as the device of the connected person. Sign back into FaceTime and start a call. There won’t be a drop in the connection if the problem has been sorted out.

Solution 7: Reset the Date and Time Settings

Most of the apps check the date and time zone before launching. Problems might occur unless the date and time settings are correct. So, go to Settings and select Date and Time under the ‘General’ tab. Now find whether your iOS has set the settings automatically or not. If so, then turn off the Date and Time settings and enable them again. If your iOS hasn’t set the settings automatically, then you will need to set them manually. So, set the time as accurate as possible and tap the ‘Save’ button.

For Mac users, go to Apple menu and choose ‘System Preferences.’ Tap Date and Time’ and turn off the toggle for the automatic option. Turn the toggle back on after 20 seconds approximately. Sign in to your FaceTime app and try to make a call to test the problem.

Solution 8: Reset Network Settings

Go to Settings and tap the ‘General’ tab. Tap the ‘Reset’ menu and select ‘Reset Network Settings.’ This process is going to reset the WiFi passwords, cellular settings, and any VPN settings if any of your device. Hope it will fix all the iOS 10 FaceTime problems.

Solution 9: Reinstall the FaceTime App

Press and hold the FaceTime app and tap ‘X’ on the on-screen keyboard. Next, click on the ‘Delete’ button and press the ‘Home’ or ‘Done’ button to end this process. Then, open the App Store and search for the FaceTime app. After that, tap the ‘Download’ button to reinstall this app on your device. Tap on FaceTime to launch this app on your iOS 10 and make all your pending calls.

Solution 10: Reset Your Router

Reset your router if you are accessing the internet through a router. So, turn off your router and unplug it from your device. Wait for a minute and plug in back the router and turn it on. It is a common process of resetting routers in general. Connect with your router’s manufacturer if this process doesn’t suitable for the particular model.

Solution 11: Force Restart your iOS Device

iPad, iPod, or iPhone

  • For iPads without the Home button and iPhones X or later, press and hold the ‘Power’ button or the ‘Volume’ button until the slider appears. Then, move the slider to turn off your device and then press the ‘Home’ or ‘Power’ button until the Apple logo appears.  
  • For iPads with a Home button and iPod Touch, press and hold the ‘Power’ button. As the slider appears, drag it to the left to power off your device. After a few minutes follow the same process to restart your phone.

Solution 12: Change Your DNS

If the iOS 10 FaceTime problems continue after the force restart, changing the DNS settings might fix this issue. So, open Settings and choose WiFi. Choose the current wireless network your device is using. Tap DNS and enter ‘ and’ Google’s Public DNS. If you wish, then you can opt for a third-party DNS as well. Then, reopen the FaceTime app and start making a call without iOS 10 beta FaceTime problems.

Solution 13: Reset all the Settings Stored on Your Device

It is assumed to be the last resort as it reset all the personalized features of your device to factory defaults. Hence we have mentioned it at the end of the list of solutions in this article. Hence, go to Settings and navigate to the ‘General’ tab. Then choose ‘Reset’ and select the ‘Reset All Settings’ option. It resets everything including notifications, brightness, alerts, date and time settings, and etc. on your device. You can relax since this process won’t affect any of your personal device data like photos and documents. When the process gets over, your iPhone or iDevice automatically restarts. Only you will need to reconfigure these settings.  

Hope one of these solutions has definitely worked for you and fixed all iOS 10 FaceTime problems. Once your app is back in your good graces, use it and enjoy your calls without any hassles.