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Learn How To Eliminate IMS Service Has Stopped Error Message From Android Device

The IP Multimedia Subsystem Service or IMS service allows the Android software of the phone to work without hassle with a carrier provided communication app. This service allows multiple services like SMS and calls to be conveyed through an IP network. However, there are some situations when the IMS service fails to operate properly and ultimately results in an error. At this time, the users encounter an error message says “Unfortunately, IMS Service Has Stopped.

If you also face the same issue on your Android device, then no need to worry as you’re not alone. This issue is pretty common among Android device users. Here, in this article, we have enlisted 3 most effective tricks that will help you to eliminate this error message from your Samsung Galaxy J3 device for sure. Therefore, it is recommended you to go through the entire article and resolve this matter on your own.

Why IMS Service Has Stopped Error Message Appears?

After getting numerous complaints from multiple users, our experts have interrogated this matter and devised a lot of reliable solutions that were tied and tested. But, before walking through the troubleshooting part, you need to know why you encounter this error message on your Samsung Galaxy J3 device. We also look into the probable causes by which this error message can be triggered. So, take a deep look right below in order to identify the root causes behind this error.


In order to decrease the loading time, all applications store caches. But, sometimes, due to certain reason, the cache gets corrupted or damaged. So, this corrupted cache can trigger several problems with Android programs and restrict them from working properly. When the Android program doesn’t work properly, it will show you IMS service has stopped J3 error message.

Outdated Application

In most cases, such kind of error message occurred due to the outdated applications. So, if you are running any outdated application which is not compatible with the updated version of the Android device, then you might come across this error message. This issue might also occur if there are any internal bugs or glitches present in the application.

Third-Party Massaging Application

Over time, third-party programs can overtake the default messaging application and trigger several problems with the messaging service. So, if the default messages services are disabled or blocked in any circumstances, you might encounter this IMS service has stopped error message.

Outdated Android Software

If you do not update Android software for a long time and still using the outdated software, then you will definitely experience such kind of errors on your Samsung Galaxy J3 device.

These are the most common factors due to which you can experience IMS service has stopped error message. But, there can be other factors as well. However, whatever be the cause behind this issue, resolving the error is always quite challenging for the users. So, let’s navigate to the troubleshooting section and eliminate the error message from your Android device promptly.

IMS Service Has Stopped J3: Solve This Issue With Reliable Workarounds

There are a lot of fixes available for resolving the IMS service has stopped error. But, here, in this section of the article, we have brought the three most effective solutions. Thus, you can implement them in the same order as we have mentioned. Hopefully, one of these methods will definitely resolve the issue that you are facing.

Trick 1: Check the Downloaded Applications

Check the Downloaded ApplicationsThe very first thing that you require to do is to check if the issue is triggered by an application that you have downloaded previously. The best way to do is to begin the phone in Safe Mode in order to run the pre-installed applications. 

At first, turn off your Galaxy J3 phone. To do so, press the Power key until you see the Samsung screen. Once the Samsung screen appears, release the Power key and immediately press the Power key and Volume Down key. Until the device finishes restarting, continue to hold the Volume down key. When the Safe Mode appears on the display screen, release the Volume down button. Now, your Samsung Galaxy J3 device boots in Safe Mode.

Trick 2: Clear the Cache and Data of the Message App

Clear the Cache and Data of the Message AppIn case the problem still remains, then there is a high possibility that it can be triggered due to the cached data of the messaging program that has been corrupted. If this is the main cause, then you have to clear all the data of the messaging app.

  • Primarily, select the Apps from any Home screen and then tap on the Settings.
  • Now, scroll down to choose the Applications and then click on the Application Manager option.
  • After that, swipe right to the All screen and then scroll down to select the Massage.
  • Now, hit the Clear cache option.
  • Finally, click on the Clear Data option and confirm the process by tapping on the Ok button.

Once you are done with the above steps, press the Restart button in order to reload your Samsung Galaxy J3 device. Once your device restarts check whether the issue has been resolved or not.

Trick 3: Factory Reset the Samsung Galaxy J3 Device

Factory Reset the Samsung Galaxy J3 DeviceIf none of the above tricks works for you, then you might require to perform a factory reset. This process will revert your Galaxy J3 device back to its normal state. Before performing a reset, be sure to back up your device data as this process will erase all the saved data. To do this process, go through the steps below:

Firstly, turn off your Samsung Galaxy J3 device. To do so, press the Home key and Volume Up button until the Samsung logo appears on the display screen. Now, release all the keys and press the Volume Down key several times in order to highlight “wipe data/factory reset”. Here, you need to press the Down key until the “Delete All User Data” option appears. Once the option appears on the screen, click on that option and press the Power button once again to begin the Resetting process. After finishing the resetting process, you will find the “Reboot System Now” option highlighted on the screen. At this point, press the Power key in order to reboot your Samsung Galaxy J3 device.

Ending Note

We presume that the article might have been able to tell you which methods you should consider resorting to if you want to get rid of this technical issue. Apply them and make a difference in the situation that you are in. If you want to read about related topics, please stay tuned to our posts. You always have the option to look up for the help provided by a professional.