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Fixed Alexa Red Ring (Step-Wise Guide 2020)

Is your Amazon’s Echo device annoying you by showing Alexa red ring error frequently? When you find the red ring in Alexa, it simply indicates that it cannot understand your voice right now.

Sometimes, the red ring appears and says that “ I’m sorry, I don’t understand right now, try again later”.

The problem is that the Alexa is not listening, and hence it does not give any response to your voice, command, etc.

The problem is really a frustrating one. Hence, go through the instructions for troubleshooting Alexa red ring problem.

Steps are Required to Fix Alexa Red Ring Error:

The problem might occur when there is any problem with the mic of Alexa. Sometimes, the problem is related to the WiFi connection error as well.

However, if you are frequently encountering the same problem, then the given methods are the best option for you to resolve the problem.

Method 1: Echo Microphone is not Working [Fixed]

According to the users, most of the time the problem occurs when the microphone is not working properly on Alexa. To fix the problem, apply these steps.

  1. First, tap the microphone button and hold it for a few seconds to turn on Alexa. When you press the microphone button, the red light in Alexa will go off. Thereafter, turn on Alexa device for receiving, understanding and executing the voice commands.
  2. If you do not un-mute Alexa, then restart the echo device. Sometimes, the device has stored other instructions also, which are not executing properly. Therefore, you need to delete them from the echo device.

If you still encounter the same issue, then you need to update the device firmware to resolve the issue.

Method 2: Update Device Firmware

Sometimes, the problem might be fixed by updating the device firmware. To perform the action, apply the steps mentioned underneath.

  1. At first, move to the Alexa application. Then navigate to the Settings section under the Apps Menu.
  2. When you redirect to the next page, choose the device and scroll down to check the version of the Device software.
  3. In case you find that there is an update available for the firmware, update it. Make sure that you have a proper internet connection on your device.
  4. Now, download the latest version of the Device Firmware and install it on your device. Do not give any commands or access Alexa while updating the Device Firmware.

When the updating process is over, restart the Echo device and check the status of the problem.

Method 3: Alexa won’t connect to WiFi

According to the users, if Amazon’s echo device is showing reg ring that is probably because it is not connecting to the WiFi network. Hence, try to connect the echo device with the WiFi network to fix the problem.

  • Start the process by restarting the echo device. To restart the device, disconnect the hardware for 5 to 10 seconds and then reconnect the modem and Alexa.
  • Wait until the echo device greets you with a welcome message. If it does not occur, then check the signal strength.
  • In case, it is poor then, try to place Alexa near to the router. Try to keep aside if any other electronic gadgets are near to the echo device such as micro oven, television, etc.

Also, ensure that the proxy server and other VPNs are blocked on the network and ‘webview’ of the Android system as well as echo device is up to date.

Method 4: Reset Alexa Echo Device

If all the methods have failed to fix the problem, then you need to do the factory reset the Alexa device. To reset it, perform these steps.

  1. Connect the Echo device and then find out the reset button which is generally located at the base of the Echo device. Sometimes, it is placed at the top of Alexa.
  2. Now, press and hold the reset button with a paper clip or pin for 10-15 seconds. Due to this, the color ring will change automatically. If the color is changed to orange, then consider that the reset process is initiated.
  3. After that, the echo light is turned off and on automatically. During the resetting process, if the ring turns into the orange color, then you need to consider that the setup mode is initiated.

Now, you can easily connect the echo device with the WiFi network and complete the setup process. Now, you will no longer get the same issue again.

Method 5: Advanced Troubleshooting Method

This is the ultimate solution for resolving the Alexa red ring problem. To fix the problem you need to connect the echo device to a strong WiFi network. Follow the steps mentioned in the later section.

  1. First of all, turn off your mobile data. The echo device is only supported by the dual-band and the ad-hoc network. Now, launch a web browser to sign in to the router portal. Then, enter the IP address in the address bar properly.
  2. Now, login to your account by providing the username and password. Thereafter, choose the ‘Wireless Settings’ option and split the network in 2.4 GHz and 5.0 GHz band.

Check whether the SSID name is the same in both the networks. Otherwise, you need to change the name. Set the value for 2.4 GHz between 0-11 and for the 5.0 GHz it is 36-48 or 149 to 165. Or you can also click on the Auto option to set the value automatically.

      3.In the Network Security section, prefer the WPA2-PSK [AES]. Check the box corresponding to the ‘Disable Port Scan and DOS protection. At last, connect the network with the 5.0 GHz.

Hopefully, these are the best solutions that you can try out for resolving Alexa red ring issue.