Skype Error

Fix Skype Stops Responding Windows: Get Easy Hacks

Skype, the most popular communication application on Windows OS, is reported to encounter several issues. One of them is when it stops responding altogether. This issue may pop-up randomly, without any prior warning. You may try to open it, or if already opened you may try to close it or operate on it. But, it simply won’t respond to anything at all. You might find that Skype Can’t Access Sound Card in a situation like this. And you will be able to fix this yourself with the right instructional guide. This situation is rather frustrating, but in most cases can be fixed by following some simple procedures. If you are a Skype user and facing such problems, then this article will be of help. Here, we have shown you the exact steps you need to follow to get rid of Skype not responding on Windows 10 issue. So, read further to know more in detail.

Solution 1: Delete Specific Files From App data Folder

  1. Go to the system tray, right-click on the Skype icon and select Quit from the drop-list.
  2. Press the Windows key + R at the same time from your keyboard to open the Run dialog box.
  3. Type “%AppData%\skype” (without the quotes) in the box, and click OK.
  4. Look for a folder with the same name as your Skype username.
  5. Once you have located the folder, double-click to open it.
  6. Now, you need to delete some files and folders whose name are given below. Right-click on each of them, select Delete and confirm the action in the pop-up screen that appears.
  • chatsync
  • media_messaging
  • manager

 

Now, restart your computer and launch Skype to see if the issue has been fixed.

If the above solution fixes the issue of a non-responsive Skype on Windows 10, then you don’t need to look further. If however, the issue persists, you can move on to the next solutions as mentioned below.

Solution 2: Uninstall And Reinstall Skype

Uninstalling Skype entirely from your PC and reinstalling it again is another measure you can avail to fix this issue. While uninstalling, you need to delete all of its files and folders that may remain even after the uninstallation. To completely remove Skype from your system, you need to follow these steps:

  1. Go to the System tray, right-click on the Skype icon and select Quit from the drop-down menu.
  2. Press the Windows key + R at the same time from your keyboard to open the Run dialog box.
  3. Type “AppData%\skype” (without the quotes) and click OK.
  4. Look for a file named shared, right-click on it and select Delete. Confirm the action in the pop-up screen that appears.
  5. Locate a folder that has the same title as your Skype username. Double-click to open it.
  6. Now, search for a file named config, right-click on it and select Delete from the menu. Confirm your action in the pop-up box.
  7. Again open Run box by pressing Windows key + R from your keyboard.
  8. Type “% AppData%” (without the quotes) and click OK.
  9. Locate the folder named Skype, right-click on it and select Rename. Now, rename the folder to Skype_old. This step ensures that when you reinstall Skype, none of your former settings on it will be counted. Moreover, the old files and folders will be saved and if required may be used later.
  10. Now, go to Start menu > add or remove programs, locate Skype, right-click on it and select Uninstall. The uninstallation wizard will open and you need to follow the instructions therein to uninstall Skype from your computer.

Next, you need to reinstall Skype for Windows. Make sure you install the latest version. Then run Skype to find out if the issue is fixed.

These are the solutions you can try to fix this error of Skype not responding on Windows 10. Hope, you successfully resolve the issue after going through the solutions carefully.

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