Echo Dot offline is an error message that might appear randomly while using the Alexa app. Sometimes, the error message goes away with a simple restart of your device. To restart your Echo device, unplug it and wait for about a minute or so. After that, reconnect the device and check the Alexa app to ensure that the Echo is back online or not. Whereas, you need to dig a little deeper for troubleshooting the problem in the remaining cases.
Check the troubleshooting methods if you are struggling with this problem even after performing a restart.
Make sure that your Echo device has been connected to a proper power outlet. Press the Microphone button on your Echo device to test the power supply. If the electrical outlet transmits power, then the red light will lit on your Echo device. If nothing happens, then change the power outlet. Now, check whether the Echo appears to be online in the Alexa app or not.
Connect your smartphone and Echo device to the same wireless network. For example, the Echo will appear offline once you leave your home. Therefore, use the following steps to check the network connectivity:
Move to the next method if you can’t fix the Alexa offline issue using this method.
Perhaps the Alexa app needs updates and hence showing the Echo Dot offline. Thus, you need to check for Alexa update and install it on your smartphone.
If you are an Android user, then go to Google Play and search for the Alexa app. You will get the Update option if you are running an outdated version of Alexa. So, tap the Update button and wait until the process is over.
On the other hand, if you are an iOS user, then go to the iTunes App Store and check for Alexa updates. If you get the Update option, then select it to install the latest version of Alexa.
If you continue to see the Echo offline status, then reinstall the Alexa application. Therefore, select the Alexa app and choose the Uninstall option to remove it from your device. Then install the Alexa app from the Google Play or iTunes App Store.
In spite of working fine, the Echo might show up offline in the Alexa app. It can happen due to a weak connection between your device and modem/router. Thus, bring the device and router/modem closer for a better signal.
Use your smartphone to check the signal strength of the Echo device. Amplify the weak signal with a WiFi booster or repeater. Also, keep electronic devices away from the Echo device and router. TVs, radios, and microwaves are electronic devices which have been found to interfere with the signal strength.
Echo might appear offline if you have recently changed your WiFi network name or password. Hence, update the WiFi network information with the steps discussed below:
When you place the order for your Echo device, it is automatically registered to your Amazon account. If the device name does not appear in the Alexa app, then you can deregister and reregister the device.
To do so, you need to follow the complete process on your computer, laptop, or smartphone.
Several users have fixed the Amazon Echo offline issue by resetting their device. If you choose the Reset option, then the Echo device will return to its original settings. Only you need to register the device to your Amazon account and re-enter its settings into the Alexa app.
So, let’s check out the steps provided hereunder.
Hopefully, the information provided above will help you to fix the offline status for your Amazon Echo device.
Amazon Echo might appear offline in the Alexa due to various reasons. The first reason can be a faulty power outlet. Next, cones an unstable internet connection followed by a change in WiFi network information. Finally, an older version of Alexa app might display your device as offline.