Echo Dot offline is an error message that might appear randomly while using the Alexa app. Sometimes, the error message goes away with a simple restart of your device. To restart your Echo device, unplug it and wait for about a minute or so. After that, reconnect the device and check the Alexa app to ensure that the Echo is back online or not. Whereas, you need to dig a little deeper for troubleshooting the problem in the remaining cases.
Possible Ways to Fix Echo Dot Offline Error:
Check the troubleshooting methods if you are struggling with this problem even after performing a restart.
Way 1: Check the Power
Make sure that your Echo device has been connected to a proper power outlet. Press the Microphone button on your Echo device to test the power supply. If the electrical outlet transmits power, then the red light will lit on your Echo device. If nothing happens, then change the power outlet. Now, check whether the Echo appears to be online in the Alexa app or not.
Way 2: Verify the Internet Connection
Connect your smartphone and Echo device to the same wireless network. For example, the Echo will appear offline once you leave your home. Therefore, use the following steps to check the network connectivity:
- Make sure that both the modem and router are on. The sign of internet connection will be indicated by display lights built on your router and modem. Check user manuals for more information.
- In the next step, check that your phone is receiving a stable connection from a wireless network. You can send an email or something else to check the Network strength.
- The modem and router will display a green light if the network connection is fine.
- Shift to another network if the modem or router displays a red light.
- Manually reboot your modem and router and reconnect Alexa to a WiFi network after 5 minutes.
Move to the next method if you can’t fix the Alexa offline issue using this method.
Way 3: Update the Alexa App
Perhaps the Alexa app needs updates and hence showing the Echo Dot offline. Thus, you need to check for Alexa update and install it on your smartphone.
If you are an Android user, then go to Google Play and search for the Alexa app. You will get the Update option if you are running an outdated version of Alexa. So, tap the Update button and wait until the process is over.
On the other hand, if you are an iOS user, then go to the iTunes App Store and check for Alexa updates. If you get the Update option, then select it to install the latest version of Alexa.
Way 4: Reinstall the Alexa Application
If you continue to see the Echo offline status, then reinstall the Alexa application. Therefore, select the Alexa app and choose the Uninstall option to remove it from your device. Then install the Alexa app from the Google Play or iTunes App Store.
Way 5: Reduce the Distance between your Device and Modem
In spite of working fine, the Echo might show up offline in the Alexa app. It can happen due to a weak connection between your device and modem/router. Thus, bring the device and router/modem closer for a better signal.
Use your smartphone to check the signal strength of the Echo device. Amplify the weak signal with a WiFi booster or repeater. Also, keep electronic devices away from the Echo device and router. TVs, radios, and microwaves are electronic devices which have been found to interfere with the signal strength.
Way 6: Update the WiFi Network Information
Echo might appear offline if you have recently changed your WiFi network name or password. Hence, update the WiFi network information with the steps discussed below:
- First, open the Alexa app and tap the Menu icon.
- Choose Settings from the drop-down menu and select the Device Settings option.
- Look for the Echo device for which you want to change the WiFi information.
- Navigate to WiFi Network and click on the Change button.
- Follow the instructions displayed on the screen and update your new WiFi information.
- Now, go back to the Alexa app and you will see the online status next to your device name.
Way 7: Re-register your Echo Device
When you place the order for your Echo device, it is automatically registered to your Amazon account. If the device name does not appear in the Alexa app, then you can deregister and reregister the device.
To do so, you need to follow the complete process on your computer, laptop, or smartphone.
- Launch a web browser and visit the official website of Amazon.
- Enter the username and password for logging into your account.
- Select your Amazon account and click on the Content and Devices link.
- Move to the Manage Your Content and Devices menu bar and select Devices.
- Look for your Echo device in the list available and click the three dots next to it.
- Select the Deregister option and click ‘OK’ to confirm the deregistration process.
- Now, the Echo device is no longer available in your Amazon account.
- Next, unplug the Echo device from the power outlet and connect it back after a few minutes.
- Access the Alexa app on your phone and tap the Device icon.
- After that, tap the Plus icon and select Add Device below.
- Finally, complete the process by following on-screen instructions.
Way 8: Reset Amazon Echo
Several users have fixed the Amazon Echo offline issue by resetting their device. If you choose the Reset option, then the Echo device will return to its original settings. Only you need to register the device to your Amazon account and re-enter its settings into the Alexa app.
So, let’s check out the steps provided hereunder.
- Check the Reset function in the user manual of your Echo device and move to the next step.
- Hold down the Reset button until the light on your device turns orange and then blue.
- Release the Reset button and let the light turn off and turn back again.
- The device enters the setup mode as the light turns orange.
- Now, connect the device to a stable WiFi network and register it to your Amazon account via Alexa.
Hopefully, the information provided above will help you to fix the offline status for your Amazon Echo device.
Frequently Asked Question:
- Why Does Amazon Echo Show Offline?
Amazon Echo might appear offline in the Alexa due to various reasons. The first reason can be a faulty power outlet. Next, cones an unstable internet connection followed by a change in WiFi network information. Finally, an older version of Alexa app might display your device as offline.