If you are encountering error code 721 on your DirecTV screen, then you need to follow the steps outlined here. Do not skip any step. Just follow the solutions all through, and hopefully, you can fix the error yourself.
Solution 1: Check The Channel Lineup
As mentioned earlier, the error code 721 can show up if:
- The channel you are trying to watch is not included in your program package.
- Your receiver is not processing the information for that channel.
In such cases, the first thing you need to check is whether the said channel is actually not included in your channel lineup. Follow these steps to check your program package:
- Go to Account Overview, and then from there, go to My DIRECTV.
- Select ‘Manage my plan.’
- Select ‘See my channel lineup.’
- If the channel you are getting this error on is not appearing in the list, then select Add/Remove channels, then select Activate Now next to the channel you want to add.
Now, try to run the channel and check if the issue resolves.
Solution 2: Refresh Your Services
If you are still getting error 721 on the channel you added, then you can try refreshing the services. Several issues, including this error, can be fixed by refreshing the services.For example the DirecTV Now Error 40, which you can solve this way. But if refreshing does not work, there are other solutions too.
Solution 3: Reset The Receiver
Sometimes, resetting your receiver can fix this DIRECTV error code 721. So, you should try this step as well, if all of the above solutions fail to resolve this error on your DIRECTV. Follow the given steps to reset your receiver:
- Remove your receiver from the power source by unplugging the receiver’s power cord from the electrical outlet. Wait for 15-30 seconds and replug the receiver back in.
- Now, press the Power button at the front of your receiver, and wait for sometime for the receiver to reboot.
- Next, refresh your service for a second time to check if the issue resolves.
These are the steps you need to follow to resolve error code 721 on your DIRECTV. Hope, after going through the solutions mentioned above, and implementing them accordingly, you can fix DIRECTV error code 721 by yourself.