Type to search

Fix Dell XPS 13 WiFi Issues With Proper Troubleshooting Tips

One small complaint of users regarding Stellar Dell XPS 13 is its wireless issues. It turns out to be a big deal when you are at work. Some of the Dell XPS 13 users reported that the wireless card does not want to perform nicely with their new install. Hence, we have decided to discuss this matter to help out all those users, in getting rid of Dell XPS 13 WiFi issues.

Methods to Fix Dell XPS 13 WiFi Issues

Check out the various ways of solving this issue without external assistance:

Perform a Hard Reset

It is the first step of approaching such issues. Hence, let us begin with this one only. So, turn Off your laptop and disconnect it from the power socket. Then, unplug all the external devices connected to your laptop like the mouse, keyboard, and so on. After waiting for a few minutes, connect back all these devices and turn On your PC. Hope, it is going to resolve the WiFi issues.

Alternatively, users might remove the battery if possible or else, press and hold the Power button for 15 to 20 seconds until the laptop shuts down. Then, plug back the power cable and power On your PC. Try to connect to WiFi and check whether Dell XPS WiFi issues repeat itself or not.

Turn Off the WiFi and then Turn It Back Again

The WiFi might go off accidentally if you have unknowingly pressed the WiFi key on the keyboard. So, press ‘F2 and Fn’ or ‘Fn and PrtScr’ at the same time to turn Off the WiFi. Then, turn On the WiFi again and see whether it solves the issue or not.

Run the Windows Network Troubleshooter

Go to the Start button and select Settings. Click ‘Network and Internet’ and choose ‘Status’. Then, select ‘Network Troubleshooter’ under ‘Change your network settings’ option. Follow the prompts of the troubleshooter and fix the minor technical glitches in the system.

Perform a Power Cycle with the Router and PC

Power Off your laptop, as well as, the router. Unplug the power cable from the router and keep it in that state for 60 seconds approximately. Plug in the power cables again and wait for all the lights on the router to be On. Finally, restart your laptop and try connecting to your Dell XPS 13.

Flush the DNS

  1. Type ‘cmd’ in the Windows search box and press ‘Enter’ to launch the Command Prompt.
  2. Right-click on the first option of the search results and choose Command Prompt as Administrator.
  3. Open a web browser that you use the most and click ‘History.’
  4. Choose ‘Clear recent history’ and select the desired time range for which you would like to clear the cache.
  5. Select ‘Everything’ in order to delete the entire cache.
  6. Go to the ‘Details’ tab and choose the specific elements to remove them from your browsing history.
  7. Select ‘All items’ to delete all your browsing history.
  8. When you are done with these steps, tap the ‘Clear Now’ button to close the browser window.
  9. Re-open the browser and go to ‘History’ once again to ensure that no more browsing data is left.
  10. Reboot your PC and connect it to the WiFi.

Install or Update the Network Driver

  1. Press the Windows logo key and ‘X’ together to open the Power User menu.
  2. Then, select Device Manager and expand Network Adapters.
  3. Locate the name of your adapter, right-click on it and select ‘Update Driver Software’.
  4. Choose the ‘Search automatically for updated driver software’ option and follow the on-screen instructions.
  5. Click on the ‘Close’ button to end this task and restart your laptop.

If Windows is unable to find a new driver, then visit the manufacturer’s website to download the latest driver.

Uninstall the WiFi Driver

According to some users, Dell XPS 13 WiFi problems have been solved by uninstalling and then, reinstalling the WiFi driver. Hence, open Device Manager and navigate to ‘Network Adapters’. Then, right-click on the wireless component and click ‘Uninstall’ on the warning pop up. The system then begins to reinstall the default WiFi driver as the system reboots. After that, click the WiFi icon and select your network and enter the WiFi password for connecting to it.

Perform a System Restore

It is an effective solution when the WiFi issues are occurring after installing or updating an app or driver.  Restoring your PC can undo the recent system changes and restore the system to its correct working state. Though a system restore does not affect the files and documents stored in a PC, it is better to create a backup. In order to restore the system, type ‘System Restore’ in the Windows search box and select ‘Create a restore point’. Go to ‘System Protection’ and choose ‘System Restore’. You will get two options ‘Recommended restore’ or ‘Choose a different restore point’. So, select an option and choose a date that seems to be related to the app driver or update which is causing the WiFi issues. Then, tap the ‘Next’ button to restore your system. In the end, confirm your restore point and click the ‘Finish’ button to end this process. The process will take a good amount of time to restore the system. Note that your PC might restart several times while the process is going on.

Run Hardware Test

This test helps to detect if there are glitches in your WiFi network card. Hence, you need to visit the official website and click ‘Delete Product’ or enter the ‘Service Tag’. Move to the ‘Diagnostics’ tab and choose one of the diagnostic tests available. You can either choose a Quick Test or a Full Test. For a Custom Component Test, navigate to the ‘Performance’ tab and check the ‘System stress’ box. Then, hit the ‘Run your test’ button to diagnose the hardware.

Update BIOS to its Latest Version

  1. Go to the Start menu and enter ‘ms info’ into the search box.
  2. Select System Information to check the model name and BIOS version of your PC.
  3. Note down the manufacturer’s name and visit the manufacturer’s website.
  4. Click ‘Update’ and choose ‘Supports and Downloads’ and select ‘BIOS Update File’.
  5. The BIOS needs an update if its version number is lower than that of the file’s version number.
  6. The BIOS does not require an update if both the BIOS version number and the file’s version number is identical.
  7. If an update is needed, then click the ‘Download’ link to do the same.
  8. Now, restart the system and ensure that it has resolved Dell XPS 13 WiFi not working.

Wrapping Up

WiFi issue is quite frustrating as all your work come to a halt. Hope, the solutions discussed in this article are going to fix Dell XPS 13 wifi issues successfully for your laptop. For further assistance, seek an expert who has in-depth knowledge regarding such issues. You can also post your queries in the comment section below.