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Fix Canon Printer Won’t Scan Issue With Remarkably Easy Steps

Canon is well-known for designing remarkable printers and scanners. Because of its advanced features, Canon printers are considered to very much reliable. However, the user report to face a typical error message as ‘Canon printer won’t scan’. This error generally appears if you have not updated the OS of the device connected with the printer for a very long time. In case, you have deleted some important files, then also you may face this issue. There are several other causes behind the issue. Fortunately, it is a common problem but you need to resolve it immediately, as it can lead to serious damage. So, if you are trying to fix this error on your own, then this guide will definitely help you to get rid of this issue.

Methods to Fix Canon Printer Scanner Not Working Issue

In case your Canon printer is not scanning, then you need to fix this Canon printer won’t scan problem with some quick and effective methods. Here, we have provided you with some useful techniques to fix this error instantly. Check them out.

Method 1- Check the Wire and Cable Connection

If you fail to connect the cables in an appropriate manner, then this can a big reason for this scanning issue. To do so, at first you need to check if the power cables are inserted properly or not. In case, it is not, then rectify it. However, if the power cables are inserted properly, then the USB port might be the reason for this error. So, you have to check the USB cable connection of your device. If you find that both the cables are connected properly, then there is a possibility that the problem is inside the wires. Thus, you need to replace those wires and after that reboot your machine. If this error still appears, then move to the next method.

Method 2- Clean the Glass of the Scanner

If the above method did not work for you, then you need to apply this method. Sometimes, if there is a problem with the glass of the scanner and you find it is not clean, then you might see this error message saying ‘Canon printer won’t scan’. To resolve this problem you need to clean the glass of the scanner. To do so, you have to use a cleaning agent and clean cloth. After that, you have swipe the surface of the scanner glass with the cloth soaked in that cleaning agent. Finally, restart the Canon printer and check if this makes any difference.

Method 3- Update Outdated drivers

A recent survey proved that almost 50 percent of Canon printer face this Canon printer won’t scan issue due to backdated drivers. Drivers are the inbuilt features of the software which allows the communication between a computer and the Canon printer. In case, the drivers are outdated, then your Canon printer will not work properly. Then you have to update the drivers to its latest version. And for that, you have to visit the official page and search for the best-recommended version of your device. Once you have found it, click on that and read the online instructions carefully.

Once done, then you have to click on the Apply button. After that, the updating process will start. Wait for sometimes, then reboot your printer and if you are still dealing with this issue, then take a look below.

Method 4- Perform a Scan

Sometimes, a faulty scanning setting may lead to this issue. In order to eliminate the risk, you have to change the settings of your printer to bring your Canon printer back to its normal working stage. If you set a high color resolution settings, then the scanner needs a huge memory storage space. And if there is lack of sufficient memory, then your Canon print fails to scan. So, what you need to do is, simply go to the Settings page of the Canon printer. Then, you have to set the scanning condition from ‘extreme stage’ to the ‘normal’ condition. After that, your printer should start working without any glitch.

Method 5- Check the Document

Are you still dealing with this issue? If yes, then don’t be panic, as this method can resolve your problem. Sometimes, if the problem is associated with the document that you want to scan, then you might face this issue. Canon printers have an inbuilt feature which can be used to skip the blank documents, which fails to perform its work due to an error. Therefore, you need to fix it by eliminating the scanning job. However, if the issue is still there, then go for the next alternative method.

Method 6- Check Feeder Jamming Error

Sometimes due to the Feeder Jam, this scanning issue may pop up on your device’s screen. There is a feeder device which rolls out the paper when you are trying to print any document. In case, the feeder is jammed, then your Canon device will stop working. This is a common situation which can arise almost with each and every printer.

To troubleshoot this issue, you need to open the ‘rear panel’ of your printer and then, clean the jam feeder with a wet lint cloth. You should also clean the jam feeder from the front side of your scanner. Wait for at least 20 minutes to clean the feeder. Move to the next method if the problem still bothers you.

Method 7- Use the Command Prompt

Sometimes due to corrupted system files, you may face this Canon printer won’t scan issue on your machine. In this case, you can use the ‘command prompt’ to fix the corrupted files. With the help of Command Prompt, you can easily get rid of the troubles. To do so, you need to follow the steps which are given below.

  1. In the beginning, you have to start your computer and attach the printer with it. Then, click on the Start icon.
  2. Then, you need to type ‘Cmd’ in the search box and hit the Enter key.
  3. Now, the Command Prompt page will appear on your screen. You should click on that and from there you have to tap on the ‘Run As Administrator’ option.
  4. A confirmation message will pop up on your screen, you have to read it carefully and, then, click on the Yes button.
  5. In the next window, you have to type ‘Sfc/Scannow’ in the requisite field and thereafter, press the Enter Key.

After typing the above comment, the scanning process will begin. This is a slow process and may take several minutes.


While the scanning process is running, your computer will indicate the files that are corrupted and you need to repair them. Sometimes it repairs them automatically and sometimes the repair needs to be done manually. So, follow the instruction and then, reboot the machine.

Now, we can assure you that this Canon printer won’t scan will not bother you anymore. We believe the above steps are sufficient enough to fix this issue. You can also post your feedback below.