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Alexa Having Trouble Understanding [Quick Guide 2020]

Alexa is a voice-controlled personal assistant powered by Amazon. Like any other electronic gadgets, it is also not free from technical glitches. Users have often reported that they are getting problem while using this device.

When you say something to Alexa, it’s just replied that “ Sorry,  I’m having trouble understanding you right now. Please try a little later“.

So, if you frequently encounter the same problem, then it is time to fix the problem. Here we have listed some of the solutions to eradicate the Alexa having trouble understanding error.

Resolve Alexa Having Trouble Understanding with Easy Methods

This can be a very annoying situation for you if you give certain commands to Alexa, and it is unable to understand. Hence, if you want to resolve the problem, then follow these solutions and apply them accordingly.

Method 1: Wait for a Few Hours and then Try Again

Sometimes, the problem might occur on Amazon’s end. And if the problem is from Amazon’s end, then it will solve automatically. Just wait for an hour. 

But if you frequently encounter this problem, then you need to apply the below methods.

Method 2: Disconnect the Echo Device and Connect it Back in

If you are regularly receiving the message “Sorry, I’m having trouble understanding you right now. Please try a little later” from Alexa, then you need to do a simple restart to resolve the problem.

Simply, unplug the Alexa from the power adapter and then wait for a few minutes. After that, reconnect the Echo device again properly. Now, check whether it is working properly or not.

Method 3: Ensure the Alexa is still Connected to the Internet

According to the users, they have confronted the problem when there is a problem with the internet connection that you are using. Therefore, check the internet connection of Alexa correctly. Then perform the following steps:

  1. First, move to the Alexa application and then click on the Hamburger icon which is available in the top left corner of the Alexa application.
  2. Now, tap on the Settings section and then move to the Device Settings section. Then, click on the Echo smart speaker from where you get the problem.
  3. Now, verify whether the device is connected to the internet connection or not. If you found that the Device is Offline, that means your device is connected to the internet.
  4. Now, make sure that the device is located near to the WiFi router. Thereafter, try to connect the WiFi network by tapping on the “ Change” option. The Change option is located to the right of the WiFi network.


Method 4: Ask Alexa to check for a System Update

When Alexa is connected to the internet, the updated version is automatically updated and installed. But in case, the latest is not updated automatically, then you need to download and install the updated version manually.

To do so, follow these steps,

  1. Open the Alexa application and then move to the Settings section. Now, select the Check for update option.
  2. Make sure that the Echo device has a proper internet connection. Then, it will check for the updates and download the latest version of Alexa.
  3. When the downloading process gets over, install it. After doing so, check whether the problem still persists or not.

Method 5: Reset to Factory Defaults

If all the above solutions have failed to resolve the problem, then you need to reset Alexa. Due to this, Alexa will get all the default settings. Now, 

  • Press the Microphone Off button and Volume Down buttons at the same time and hold until the light ring turns into orange colour.
  • Thereafter, apply the instructions that Alexa tells you to do.

When the process gets completed, Alexa will tell you and then restart the device. After doing so, hopefully, you will be able to fix the problem.

Frequently Asked Questions

#1. Why is Alexa red and having trouble understanding?

In case, the colour of Alexa turns red, then the microphone is disabled due to some reasons. You will find a red ring when the microphone is muted. In such a situation, Alexa will not able to listen or respond that you say.

If you want to fix the problem, then you need to press the Microphone button of Alexa.

#2. How do you Restart Alexa?

In case you want to reset your first-generation Echo device, then you need to press the Reset button using a paper clip or similar like this. Therefore, press the button until the light ring to disable and then turn on again.

In case, you want to reset the second and third-generation of the Echo device, you should press the Microphone Off and Volume down buttons together and hold it until the lights off.

#3. Where is the Reset Button on Alexa?

Find out the Reset button which will be a small hole near to the base of Alexa.

#4. Can Alexa be hacked?

Yes, Alexa can be hacked by a laser within 100 meters. When the hacker aimed the laser light on the Echo device, an electric signal is created. And due to this a volume command is made.