Are you getting Alexa error 7:3:0:0:1 while using the Alexa device? Nowadays, this is a very common problem among Alexa users. A certain number of people reported that when their wireless router is not compatible with the Amazon Echo device, the error code 7:3:0:0:1 appears.
In case, you are suffering from the same problem, then you need to take immediate steps to eliminate the error code as soon as possible.
Prime Reasons for Alexa Error Code 7:3:0:0:1:
There are various reasons for this error code. The reasons are as follows:
- You are using a network extender.
- Router settings or configurations are set properly.
- In case, two routers have the same SSID name.
- Using a faulty device.
Basically, this is a WiFi failure error. However, you should apply the following methods in order to fix the problem.
Basic Troubleshooting Methods for Resolving Alexa Error 7:3:0:0:1:
Based on the reasons responsible for this error, we have listed some troubleshooting methods in order to fix the Alexa error 7:3:0:0:1. You do not have to perform all the methods. Just perform one after another and check which one is suitable for you to resolve the problem.
Method 1: Change the Router Configuration to Make Alexa Compatible
As we have mentioned in the earlier section that the problem might arise when the router settings or configuration is not compatible with Amazon’s Echo device.
Hence, you need to change the router configuration to make Alexa compatible with the router. Follow the steps mentioned in the section below to do so.
To enter the configuration of the router, at first, you need to know the IP address of the router. To know that, go through the steps.
- At first, press the Windows key and R key at the same time to launch the Run window. Then type ‘cmd’ on the Run box and hit the Enter button.
- The command box will open up. Enter the ‘ipconfig’ on the command window and press the Enter key.
Now, note down the IPv4 address. Then type the address on the address bar of the browser and then move to the router’s login page.
- Now, enter the username and password properly in the respective field and note down the serial number and login address in a piece of paper.
- Thereafter, move to the router configuration page and press the ‘Wireless Connection’ option which is available on the left-window bar.
- When you redirect to the Wireless page, you need to turn on the dual-band option. Dual-band means to turn on 2.4 GHz and 5.0 GHz network.
- After checking the SSID name for both the cases, make sure that you assign a name and password and write it down in a piece of paper for further uses.
After changing the router configuration, check whether the Alexa error 7 error code still persists or not.
Method 2: Modify the Network Security
If you are unable to fix the problem by applying the above method, then you should modify the network security in order to troubleshoot the Echo WiFi error 7:3:0:0:1.
Below mentioned are the steps that you need to perform to modify the Network Security.
- First, press the Start button and then move to the Control Panel section. Thereafter, navigate to the Security Options and set the network as WPA2.
- In case, it is encrypted, then you need to set it as the AES option.
- If IPv6 interrupts the network connection, then you need to move to the Network section. After that, tap on the Interfaces in option. Now, go to the ‘Setting IPv6 assignment to off’ section.
- Finally, navigate to the Setup section and then click on the WAN Setup option. Now, turn off the ‘Port Scan and DOS Protection’ under the WAN Setup section.
After this, check whether the problem gets fixed or not. Otherwise, move to the next section.
Method 3: Troubleshoot the Error Code from Alexa App
You can fix the Alexa error 7:3:0:0:1 from the Alexa application itself. To resolve the problem, go through the steps undermentioned. To use the mobile application, first, you need to turn off the ‘Smart Network switch’ from the Settings section.
To turn it off, follow the path given hereunder:
- Open the Alexa application. Now, move to the Settings section.
- Thereafter, move to the Connection section.
- After that, select the Smart Network Switch under the Advanced section.
- Check the box corresponding to the Smart Network Switch and then try to reconnect Amazon’s Echo Device to WiFi.
We hope, after doing these, you can easily resolve this problem. Otherwise, move to the last solution.
Method 4: Reset the Echo Device
If all the solutions fail to resolve the problem, then you need to reset the Echo device. Here are the procedures that you need to follow:
- Press the Reset button which is available at the base on the Alexa device if you are using the 1st generation of the Echo device. You can use a paper clip or a pin to press the Reset button.
- In case, you are using the 2nd generation Echo device, then the Reset button is the Volume and Action button altogether.
- Now, wait until the light ring turns off and then turns on. When the colour turns orange, it means that the echo device has entered into the Setup Mode.
- Thereafter, try to connect the Echo device to both app and WiFi network. After resetting Alexa, now it’s time to configure it.
Undoubtedly, these are the best solutions for troubleshooting Alexa error 7:3:0:0:1.