Amazon Alexa users often complain that the Echo speaker doesn’t act according to their command and keeps going offline continuously. Most of the time, this issue occurs when there is a problem with the Wi-Fi connection.
Furthermore, due to the outdated Alexa application, this issue may also arise. However, if you are also struggling with the ‘Alexa app is offline’ issue, then you can go through the below section carefully.
There are a lot of ways to get rid of this problem. Here, we are about to discuss the most recommendable ones. So, you can try to implement the solutions described below:
Before going to perform any complicated solution, you can start with the simplest one. Perform a restart of the Echo device to check if it solves the problem.
To do this, turn the Echo device off and disconnect the power cable from the power supply. Wait for a few seconds and re-plug the device to turn it On.
Next, check the Alexa app to confirm if it is online. If it works, then the problem has been fixed. Else, you can try the solution discussed further.
As we mentioned earlier, outdated Alexa application might trigger this issue. So, update the Alexa app to its latest version.
To do this, open the Google Play store on your smartphone or if you are using an iPhone, then open the Apple Store to check for the update.
The Echo device always update Alexa automatically when it is connected to a wireless connection. But, you can’t update the Alexa app manually.
If you want to update Alexa manually, then you need to say “Check for software updates” to Alexa. Afterwards, Alexa will start to search for the latest update and download that (if available) automatically.
You can reset the Echo device to its default settings if you note that the ‘Alexa app says device is offline’. But, after performing a rest, you have to register the device once again with your Amazon account. This way you can configure the settings into the Alexa application and use it.
First of all, locate the Reset button and press it. Hold the button until you see the light ring on the device turns orange and after a few seconds turn blue.
Now, you can release the Reset button. After a few seconds, you will see that the light turn off and then back on. Once the light turns orange, the Echo will enter the Setup Mode.
Next, connect the device to the wireless network. Thereafter, register the device with your Amazon account by using the Alexa app. After resetting the Echo device, if you see that the issue is still unresolved, then you can perform the next solution to solve it.
After purchasing a new Amazon Echo device, it gets registered with your Amazon account, even before it gets dispatched from the warehouse. But if you need to know why my Alexa app is offline then you can de-register the device and then register it once again.
Now, the Amazon Echo device is not associated with your account. So, now have to register it once again to get the complete access.
Now, complete the further process by following the on-screen prompts. After completing the registration process, you can check if the Alexa app is now online. Else, you can restart the router and modem to solve this problem.
According to some Alexa users, they have solved this issue by restarting both the router and modem. So, you can perform this to check if it helps you to solve the ‘Alexa app is offline’ issue. Here’s how to do this:
Now, your Amazon Echo device will connect to your Wi-Fi network automatically as well as show the Online status in the Alexa app as expected.
The above 5 solutions are the probable ways to troubleshoot the ‘Alexa app is offline’ issue. Hopefully, if you try the above ways in their given order, then it will surely help you to mitigate this problem from its core.